Shipping Policy

Processing Times 

All goods are sewn exclusively for you based on the individual order.

The goods will be sent after 1-3 working days from the confirmation of your order. When the order has been shipped, you will receive an email about the shipment status and order tracking information.

What is processing time? This is a period of time that is calculated from the submission of the order to the actual shipment. Upon receipt of your order we immediately start the preparation of your order ensuring the highest quality. The order is prepared exclusively for you starting with individual material cutting, sewing, packaging and shipping.

The order preparation depends on the complexity of the product or size of the order. However, it should not exceed the processing time indicated above. In case of any unexpected events or delays beyond our control, you will be informed in advance.

Estimated Delivery Times

We ship primarily by UPS.

The tracking updates are expected to reflect within 3-5 days starting from the label creation date. Please reach out to our customer service if you have any inquiries.

For urgent deliveries we can ship via FedEx upon request. Please contact our customer service department to arrange expedited shipping.

Most customers find our standard delivery will receive their goods within 7-15 days.

Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking details and instructions for how to track your order. For any queries relating to tracking, please contact our friendly Customer Care Team.


You can cancel the order within 12 hours, if the order has not been sent yet. Unfortunately, the cancellation is not possible if the order is already sent. To cancel the order, please contact us through our contact form, please do not forget to add the order number.

Import Tax & Duties

Our goods are sent from Mainland China, for the orders outside the Mainland China additional taxes and duties may be applied.

Duties and taxes are the responsibility of the customers. If your order is subject to tax and duties, such taxes will be collected at the time of delivery. If you are not sure about the potential tax and duties which may arise, we recommend you contact your local Customs authorities and get more information about such taxes before placing your order.